FAQ

1. What are the Products covered under the Return Policy?

Ans: All our products are covered under the Return Policy.

 

2. What to do if I want Replacement/Refund?

Ans: Please follow these steps to claim Replacement/Refund without any hiccups.

a.       Please, fill up the Contact Form under the Contact Us Tab within 48 hours of delivery or call us on 09773301515 or drop an email at info@polcoindia.com within 48 hours of delivery.

b.      Please pack the product back in its original packing.

 

3. Do you provide a pick up from the doorstep in case I want to return a product?

Ans: Yes, we will be able to provide pickup from your doorstep.

 

4. What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?

Ans: In case you have received a defective/ damaged product, please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to info@polcoindia.com.

 

5. What is the return procedure if I have received a wrong product?

Ans:  In case if you have received a wrong product from our side then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product. Refund and Replacement will process in working 15 days.

 

6. What are the time lines provided for the Replacement/Refund?

Ans: Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 4 business days of receipt of the product.

 

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.

We only follow replacement procedure. And the same would be processed within 15 business days after our Replacement Verification team has certified the product OK for replacement.